Privacy Policy

Last Updated: July 6, 2026

Hosticky ("we", "our", "us"), operated by LiteLink Consultancy LLP, is committed to safeguarding your privacy. This Privacy Policy details how we collect, use, store, process, and protect your personal information when you visit our website (hosticky.com), register an account, purchase hosting services, or interact with our platform.

1. Scope of This Policy

This policy applies to all visitors, registered clients, and users of the Hosticky ecosystem. It covers information collected via our website, support desk, client area, and third-party integrations used to facilitate billing and hosting provisioning.

2. Information We Collect

We collect several types of information from and about our users, including:

A. Personal Identifiable Information (PII)

During account registration, ordering, or support inquiries, you provide us with:

• Full Name and Billing Address.
• Email Address and Telephone Number.
• Company Name and Tax Identification Numbers (where applicable).
• Account passwords (stored in securely hashed formats).

B. Technical and Usage Data

When you browse our website, we automatically log information through server logs and analytics, including:

• IP Addresses and Browser/Device characteristics.
• Operating System details.
• Referral URLs, pages visited, and time spent on our site.

C. Payment Information

All payment processing is handled securely by our integrated payment gateways (such as Cashfree/Stripe). Hosticky does not directly store, process, or have access to your full credit card numbers or banking passwords. We receive transaction status notifications, payment amounts, and masked transaction IDs to log billing records.

3. How We Use Your Information

We process your data strictly to fulfill our contractual and legal obligations. Specific uses include:

• Service Provisioning: Setting up your shared, cloud, or VPS hosting accounts, managing domains, and routing licenses.
• Billing & Account Management: Invoicing, processing payments, tracking renewals, and managing support tickets.
• Security & Fraud Prevention: Checking IP addresses against fraud databases during checkout, preventing network attacks, and securing our infrastructure.
• Communications: Sending critical system alerts, maintenance schedules, renewal notices, and occasional promotional updates (which you can opt out of at any time).

4. Cookies and Tracking Technologies

We use cookies to maintain your active session in our billing portal and to analyze visitor traffic. You can control cookies through your browser settings; however, disabling them may limit your ability to log in to our client area or proceed with checkout.

5. Data Retention and Deletion

We retain your personal data for as long as your account remains active. If you cancel your hosting services, we retain core billing records to comply with accounting, tax, and corporate governance laws. Once the legal retention period expires, your data is permanently deleted. Any files, databases, or content hosted on our servers are permanently destroyed immediately upon account termination.

6. Security Measures

We employ robust technical and organizational security measures to protect your data. All communication between your browser and our servers is encrypted using Let's Encrypt 256-bit SSL technology. We utilize advanced firewalls, network monitoring tools, and strict administrative access controls to limit access to personal data to authorized personnel only.

7. ISO Standards & Operational Compliance

Hosticky operates under the strict guidelines of ISO 9001 (Quality Management) and ISO 27001 (Information Security Management) frameworks. We enforce internal security controls, document operational procedures, and audit our access permissions to align with these international standards. Please note that while we operate in full compliance with these rigorous frameworks to ensure enterprise-grade security for your data, we do not currently hold official third-party ISO certification.

8. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information. We only share necessary data with trusted partners (Sub-Processors) to perform essential services:

• Domain Registries and registrars to process domain registrations.
• Payment processors to authorize and complete transactions.
• Licensing authorities (like cPanel/WHM) to provision software tools.
• Law enforcement or regulatory agencies in response to valid, legally binding requests.

9. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence (including India and the United States). By using our services, you consent to these transfers. We ensure that our data transfer agreements utilize Standard Contractual Clauses (SCCs) to maintain the safety of your information across international borders.

10. Your Rights & Options

Depending on your jurisdiction (such as the EU under the GDPR or California under the CCPA), you have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate or outdated data.
• Request permanent deletion of your personal data.
• Object to or restrict specific processing activities.
• Opt out of marketing communications.

11. Contact Us

For any privacy-related questions, data requests, or to exercise your legal rights, please contact our Data Protection Officer by submitting a support ticket inside your client portal or emailing us directly at privacy@hosticky.com.