Refund & Cancellation Policy

At Hosticky, we provide premium, high-performance infrastructure for businesses and agencies. Because our services require immediate resource allocation and licensing, we maintain a very strict refund policy to ensure the stability and quality of our network for all clients.

1. No Cash or Bank Refunds

Under no circumstances do we issue refunds back to your original payment method (Credit Card, Bank Transfer, PayPal, UPI, etc.). If a refund is exceptionally approved by our billing department, it will be issued exclusively as Hosticky Wallet Credit. This credit can be used for future invoices or new services within our ecosystem.

2. Non-Refundable Services

The following products and services are strictly non-refundable once provisioned, with absolutely no exceptions:

• Domain Names: Domain registrations, transfers, and renewals are final. We cannot cancel or reverse a domain registration once it is submitted to the registry.
• Virtual Private Servers (VPS) & Dedicated Servers: Server deployments require dedicated hardware allocation and licensing.
• Software Licenses: cPanel, LiteSpeed, CloudLinux, WHMCS, and any other third-party licenses.
• Managed Services & Add-ons: Priority support, security configurations, migrations, and server management fees.

3. Service Suspensions & Abuse

If your account or any of your services are suspended or terminated due to a violation of our Acceptable Use Policy (AUP) or Terms of Service (e.g., spamming, phishing, DMCA violations, or resource abuse), you forfeit any right to a refund, including wallet credits. We do not refund abusers.

4. Shared Hosting 30-Day Guarantee (Credit Only)

For first-time buyers of our Shared or Business Web Hosting plans, we offer a 30-day money-back guarantee. If you are unsatisfied, you may request a cancellation within 30 days. As stated above, this refund will be processed strictly as Wallet Credit. This guarantee applies only to the hosting package itself, not to bundled domains or licenses.

5. Cancellations

To avoid auto-renewal charges, you must submit a cancellation request through the Client Area at least 7 days before your next billing cycle. Failure to cancel before the invoice generation date will result in the invoice being due. Unpaid invoices may lead to service termination and data loss.